What’s the experience of potential customers?

What’s the experience of potential customers? How good are your staff in responding to potential customer questions and issues?  My suggestion is that you pick up a telephone, call your office and ask for a service or a product.  (Do it from outside the office...

Are you Bogged Down?

Are you Bogged Down? When running a business it can sometimes be all too easy to get bogged down and the way forward is far from clear.  In these situations get in your (metaphorical) helicopter and look down on the business from outside and above. Consider the...