My Sherpa Privacy Policy
At My Sherpa Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about My Sherpa Ltd clients and people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@mysherpa.uk or by writing to:
My Sherpa Ltd, 39 Paddockhall Road, Haywards Heath RH16 1HN
Who are we?
My Sherpa Ltd provides leadership and management development services to Chief Executive Officers, Managing Directors and other Senior Executives.
How do we collect information from you?
We obtain information about you in the following situations:
- When you become a client of My Sherpa Ltd
- Use our website
- Enquire about My Sherpa Ltd services
- Register and receive our newsletters
- Contact us for information
What type of information is collected from you?
The personal information we collect might include your name, your business, your position within the business, your business and private address, your business and private email address, your business and private phone number, your IP address, and information regarding what pages are accessed and when.
If you pay for My Sherpa Ltd services under a direct debit arrangement, your financial information is not held by us; it is collected by our third party direct debit payment processors, who specialise in the secure online capture and processing of direct debit transactions.
How is your information used?
We may use your information to:
- process subscriptions to My Sherpa Ltd services;
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications that may be of interest to you.
- process a grant or job application.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using direct debits to pay for My Sherpa services, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of direct debit transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our clients. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@mysherpa.uk.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@mysherpa.uk or write to us at My Sherpa Ltd, 39 Paddockhall Road, Haywards Heath RH16 1HN.
You have the right to ask for a copy of the information My Sherpa Ltd hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, the My Sherpa Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.